Due to the special event, Kentucky Derby & Oaks, all merchandise related to these events are not eligible for returns, refunds, or exchanges.
We want you to be completely satisfied with your purchase and understand that sometimes things aren't exactly what you expected.
You may return or exchange your items within 30 days of the original purchase date. To initiate a return or exchange, please contact us at:
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, chocolates, cakes, and other consumables)
- Custom products (special orders or personalized items)
- Dated or seasonal items
- Gift cards
If you have questions or concerns about a specific item, contact us for clarification.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@atasteofky.com.
Substitutions
Occasionally, an item in a gift basket may not be available. In such cases, we promise to substitute a similar item of equal or greater value at no additional cost.
