Friends Drift Inn Raspberry Jalapeno Jam | Sweet & Spicy

We know you might have questions about our delicious offerings. Here are the answers to some of the most common inquiries to help you shop with confidence.

What ingredients are in your products?

We provide a full list of ingredients and detailed nutritional information for each product on its respective product page. Be sure to check the packaging for the most up-to-date information, especially if you have dietary restrictions or allergies.
If you need more information or have questions about ingredients or potential allergens, our customer service team is always happy to help.

Are your products suitable for specific dietary needs (e.g., vegan, gluten-free, nut-free)?

Yes, we offer a variety of products to cater to different dietary preferences and restrictions. Each product page includes detailed information about dietary suitability, such as whether it is vegan, gluten-free, or nut-free. Please review the product details carefully to ensure it meets your needs.

Can I return a food item?

Due to the perishable nature of our products and food safety standards, we are unable to accept returns or exchanges on food items. However, your satisfaction is our top priority. If there is an issue with your order—such as damage during shipping or if you received the wrong item—please contact our customer service team immediately so we can make it right.

Will the chocolates be melted?

We take great care to ensure your treats arrive in perfect condition, regardless of the season. During warmer months or when shipping to warmer climates, you may consider adding a warm weather cold pack to your order. While we do our best to prevent melting, we recommend bringing your package inside as soon as possible after delivery.

Our shipping schedule is Monday through Friday, 9 AM to 4 PM, using UPS Ground Service as our primary shipping method. We strive to ship orders the same day.  Orders placed after 2 pm EST may ship the following day. 

While we aim to ship all orders the same day, items like chocolates, pies, and cakes require extra care. During the hot summer months (June-September, sometimes October) we avoid shipping these perishable items on Fridays, and occasionally on Thursdays.This varies based on temperatures and distance.

This precaution ensures that these delicate items do not sit in hot UPS vans or warehouses over the weekend, when shipments are not actively moving. Any orders we hold for this reason will be shipped the following Monday, unless it's a holiday.

International Shipping

To arrange international shipping, please contact us:

• Phone: (502) 244-3355
• Email: info@atasteofky.com

We will provide you with a detailed quote for the total cost of your items, international freight, and customs fees based on the weight and destination of your order.

If you have any additional shipping questions or special requests, feel free to reach out to us!

Due to the special event, Kentucky Derby & Oaks, all merchandise related to these events are not eligible for returns, refunds, or exchanges.

We want you to be completely satisfied with your purchase and understand that sometimes things aren't exactly what you expected.

You may return or exchange your items within 30 days of the original purchase date.  To initiate a return or exchange, please contact us at:

• Phone: (502) 244-3355
• Email: info@atasteofky.com

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused
• With tags
• In its original packaging
• Accompanied by the receipt or proof of purchase

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, chocolates, cakes, and other consumables)
• Custom products (special orders or personalized items)
• Dated or seasonal items
• Gift cards

If you have questions or concerns about a specific item, contact us for clarification.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@atasteofky.com.

Substitutions

Occasionally, an item in a gift basket may not be available. In such cases, we promise to substitute a similar item of equal or greater value at no additional cost.