Aurora® - Eco Nation™ - 11" Donkey

Our shipping schedule is Monday through Friday, 9 AM to 4 PM, using UPS Ground Service as our primary shipping method. We strive to ship orders the same day.  Orders placed after 2 pm EST may ship the following day. 

While we aim to ship all orders the same day, items like chocolates, pies, and cakes require extra care. During the hot summer months (June-September, sometimes October) we avoid shipping these perishable items on Fridays, and occasionally on Thursdays.This varies based on temperatures and distance.

This precaution ensures that these delicate items do not sit in hot UPS vans or warehouses over the weekend, when shipments are not actively moving. Any orders we hold for this reason will be shipped the following Monday, unless it's a holiday.

International Shipping

To arrange international shipping, please contact us:

• Phone: (502) 244-3355
• Email: info@atasteofky.com

We will provide you with a detailed quote for the total cost of your items, international freight, and customs fees based on the weight and destination of your order.

If you have any additional shipping questions or special requests, feel free to reach out to us!

Due to the special event, Kentucky Derby & Oaks, all merchandise related to these events are not eligible for returns, refunds, or exchanges.

We want you to be completely satisfied with your purchase and understand that sometimes things aren't exactly what you expected.

You may return or exchange your items within 30 days of the original purchase date.  To initiate a return or exchange, please contact us at:

• Phone: (502) 244-3355
• Email: info@atasteofky.com

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused
• With tags
• In its original packaging
• Accompanied by the receipt or proof of purchase

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, chocolates, cakes, and other consumables)
• Custom products (special orders or personalized items)
• Dated or seasonal items
• Gift cards

If you have questions or concerns about a specific item, contact us for clarification.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@atasteofky.com.

Substitutions

Occasionally, an item in a gift basket may not be available. In such cases, we promise to substitute a similar item of equal or greater value at no additional cost.